Refund Policy
Refund Policy - Vlimma.com
At Vlimma.com, we strive to provide a seamless and satisfying experience for all our users. If, however, you encounter any issues or concerns with our services, we offer a fair and transparent refund policy outlined below:
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Subscription Refunds:
- Monthly and Annual Subscriptions: If you are unsatisfied with your subscription within the first 7 days of purchase, you are eligible for a full refund. Contact our support team, and we'll process the refund promptly.
- Beyond 7 Days: After the initial 7-day period, we are unable to offer refunds for the current billing cycle, but you can cancel your subscription at any time to avoid future charges.
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Video Purchases Refunds:
- Individual Video Purchases: If you have issues with a purchased video, please reach out to our support team within 48 hours of purchase, and we'll gladly issue a refund if applicable.
- Video Bundles: Refunds for video bundles are available within 7 days of purchase, provided none of the videos have been accessed or downloaded.
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Advertisements Refunds:
- If there are any technical issues or discrepancies with your advertisement, kindly contact our support team within 48 hours of the ad's run time. We'll investigate the matter and issue a refund if necessary.
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General Refund Conditions:
- All refund requests must be made through our official support channels within the specified timeframes mentioned above.
- Refunds are typically processed within 5-7 business days from the time of approval.
- If a refund is approved, the refunded amount will be credited back to the original payment method.
Please note that the above refund policy applies only to Vlimma.com services and does not cover any third-party transactions or services. Additionally, if a user violates our Terms of Service, the refund policy may be voided.
For any questions or refund requests, please contact our support team at [email protected]. We are here to assist you and ensure your satisfaction with Vlimma.com.